To whom it may concern,
COVID-19
We are carefully monitoring updates for the most current information and recommendations as to how to respond to the coronavirus pandemic. We are prepared to manage possible Covid-19 patients.
We request however that the following procedures/protocols should be followed in order to protect;
- Our other patients
- Our staff especially other clinical staff.
Please take note of the measures we have put in place and protocol we are asking you to adhere to going forward?
There will be more thorough screening by receptionists when you make an appointment and they will ask more specific questions pertaining to the nature of your appointment.
If you suspect that you might be positive with the Corona-virus we request you to follow these instructions?
- You need to book a consultation telephonically. In the event that our reception-staff have not screened your appointment properly, you will have to state that you suspect that you might have Covid-19.
- A certain time will be allocated to you. This is to ensure that your exposure to other patients and staff are kept to the minimum.
- You will be requested to stay in your motor vehicle and will be provided with a dedicated cellphone number through which one of our nurses will communicate with you.
- Once notified that we are ready for your consultation, you will be requested to use a separate/dedicated entrance. After examination you will be asked to leave through the same entrance.
- Please allow ± 48 hours for doctor to confirm swab-test and results with you.
- If you are a private patient, we kindly request that you will make payment via EFT?.
We will continue to monitor this situation closely and are committed to adopting practices that offer the best protection for our patients and staff. For any updates on our protocols or change of information, please visit our website www.robertbroommedical.co.za or our Facebook-page. For any other information regarding Covid-19 we suggest to visit www.nicd.ac.za
Wishes of good health and keeping each other safe.
Robert Broom Medical Centre Team
In die lig van huidige omstandighede rakende die COVID-19 virus, wil ons graag ‘n orde-reëling onder u aandag bring.
Om Chroniese besoeke te probeer reserveer vir diegene wat met akute toestande presenteer, versoek ons dat pasiënte wat afsprake bespreek vir chroniese medikasie deur ons Aanlyn Chroniese Versoek Proses te werk gaan vir tyd en wyl.
Om ‘n hernuwing op u voorskrif te versoek, stuur asseblief ‘n e-pos aan “rbmedicalaccounts@telkomsa.net” en ons sal u spoedig kontak. Hierdeur sal ons sien of u in aanmerking kan kom vir die proses.
Die maatreël is in plek gestel vir u veiligheid en sal verander sodra die situasie landwyd stabiliseer.
Ons waardeer u samewerking.
Met dank
Robert Broom span
In the light of current circumstances regarding the COVID19 virus, we would like to bring an order arrangement to your attention
To try and book chronic visits for those presenting with acute conditions, we request that patients who book appointments for chronic medication go through our Online Chronic Request Process for some time.
To request a renewal on your prescription, please send an email to rbmedicalaccounts@telkomsa.net and we will contact your shortly. This will allow us to see if you are eligible for the process.
The measure has been put in place for your safety and will change as soon as the situation stabilizes nationwide.
We appreciate your cooperation.
With thanks
Robert Broom team
Dear patient, please visit our website robertbroommedical.co.za or Facebook-page about new operational procedures & protocols regarding the COVID 19 pandemic.
Please see recommendations below: